Health Trans
Health Trans
440 W. Colorado Street
Suite 206
Glendale, CA 91204
ph: (818) 241-8241
fax: (818) 241-3342
info
FAQ
Frequently Asked Questions
1. Will Medicare pay for non-emergency?
2. Will my secondary insurance pay for non-emergency transportation?
3. Is non-emergency transportation covered by Medi-Cal?
4. Will Medi-Cal pay if I have a remaining share-of cost?
5. What if my Medi-Cal coverage is pending?
6. How long does it take to get a refund?
7. Does Workers Compensation cover non-emergency transportation?
8. Can I be billed for transportation services?
9. What forms of payment do you accept?
10. Will the driver assist if I need help getting ready for my appointment?
11. Can a family member or attendant go along to my appointment?
12. Will the driver stay with me during my appointment?
13. Why can't the driver wait?
14. Will the driver take me inside?
15. How long will I have to wait for the driver to return?
16. When is the best time to make my appointment to avoid waiting for a return?
17. Should I call for a return before my appointment is finished?
18. Will I be riding with other patients?
19. Are the vans air conditioned and heated?
20. What should I do if I am unhappy with the service?
Will Medicare pay for non-emergency transportation?
No. Medicare only covers transportation when a life threatening condition exists and an ambulance is required. The need to be transported by gurney or wheelchair alone does not justify payment from Medicare.
Will my secondary insurance pay for non-emergency transportation?
Most secondary insurance policies rely on Medicare to make the initial payment for services. If Medicare does not cover any portion of a service, then secondary insurances generally deny payment as well. If you have secondary insurance, we recommend that you check your policy or call your insurance agent for coverage limitations. If your policy does cover non-emergency transportation, we will be happy to submit a claim for you.
Is non-emergency transportation covered by Medi-Cal?
Yes, But only under the following conditions:
1. The trip must be to obtain medical services covered by Medi-Cal.
2. You must be physically unable to use a private auto, bus, taxi or other form of
public transportation.
3. Your physician must sign a transportation request documenting the
physical limitations that prevent you from using other forms of public
or private transportation.
4. Your Medi-Cal coverage must be current for the date of service with no
pending share of cost.
Will Medi-Cal pay if I have a remaining share-of cost?
No. Medi-Cal will only make payment when your share-of-cost commitment is met. However, you may still use non-emergency transportation and pay at the time of service. We will then go on-line and credit the payment amount to your remaining share-of-cost.
What if my Medi-Cal coverage is pending?
You will be expected to pay at the time of service. Once your coverage is in effect, we will process the necessary paperwork and refund your payment when Medi-Cal pays us.
How long does it take to get a refund?
A Treatment Authorization Request (TAR) must be submitted to and approved by Medi-Cal. Then, when we receive the approved TAR we generate a claim for payment. The entire process generally takes 5-7 weeks.
Does Workers Compensation cover non-emergency transportation?
Yes, if you are physically unable to use other means of transportation, and the trip is for a covered medical service, transportation charges are usually covered. However, all Workers Compensation transfers must be approved in advance through the agent handling your claim or your attorney's office. Be sure to call at least one business day prior to your appointment and our office personnel will be happy to assist in obtaining authorization.
Can I be billed for transportation services?
If you are private pay and have an open account, or reside in a Skilled Nursing Facility, Board and Care or Assisted Living Residence, we will be happy to invoice you later for services rendered. Otherwise, payment is expected at the time of service unless prior arrangements are made through our office.
What forms of payment do you accept?
Currently we accept cash, check or money order. Anytime you pay at the time of service, the driver will give you a written receipt for your records.
Will the driver assist if I need help getting ready for my appointment?
Yes, our drivers are happy to help, but to keep rates low they are scheduled to have you loaded within 15 minutes of their arrival. If the level of assistance you need requires longer, you should discuss this with the dispatcher when you schedule the appointment.
Can a family member or attendant go along to my appointment?
Yes. We welcome family members or attendants to ride along provided our office is notified in advance of the pick-up time.
Will the driver stay with me during my appointment?
In most cases the driver will off load you at your appointment and return when you are finished.
Will the driver take me inside?
Yes. Our services are "through the door". That means we will pick you up from inside your residence and drop you off inside the medical appointment office.
Why can't the driver wait?
The driver can wait if you submit a request at the time you schedule your appointment. However, if the wait time exceeds 15 minutes, there may be an additional charge.
How long will I have to wait for the driver to return?
Our dispatcher will send a driver for you as soon as possible. The average wait time is 20 minutes when return requests are light. During heavy return periods (i.e. weekdays between 11:30am-1:00pm) your wait time could be up to 45 minutes. If you have a chronic condition that makes waiting difficult, inform the dispatcher and she/he will place your return ahead of other less critical patients.
When is the best time to make my appointment to avoid extra waiting for a return?
Appointments made between 8:30-11:00am and 3:00-4:30pm generally avoid the return rush. However, we have no control over the duration of appointments or traffic conditions, so occasionally you may have a longer wait than expected.
Should I call for a return before my appointment is finished?
No, if our schedule is tight and the driver shows up before you are actually ready, he/she may not be able to wait for you.
Will I be riding with other patients?
To keep costs down, we will often transport multiple riders together if they are going from the same general pickup point to the same general destination. If you do not wish to ride with other clients, please inform the dispatcher when you call to schedule your appointment.
Are the vans air conditioned and heated?
Yes, the vans have both front and rear units to provide patient comfort. However, we cannot leave the vans running when unattended so it may take a few minutes to cool off or heat up during extreme weather conditions.
What should I do if I am unhappy with the service?
Please contact our office immediately. Our goal is 100% customer satisfaction, but we cannot address a problem if we are unaware of it. If you do not wish to call, go to the "Contact Us" page of this website and send an e-mail message.
Transportation Service For Disabled Orange ca Transportation Service For Disabled Riverside ca Transportation Service For Disabled San Bernardino
ca Transportation Service For Disabled Ventura ca able medical transportation access transportation accessible public transport accessible
transportation ambulance stretcher ambulance transport ambulance transportation ambulatory transportation American medical transport American
medical transportation California medical transport care medical transport care medical transportation cavalry medical transport dependable medical
transport disabled transportation disability transport disability transportation disable transport disable transportation disabled people transport disabled
people transportation disabled person transportation disabled persons transport disabled persons transport advisory disabled persons transportation
disabled public transport disabled services disabled transport disabled transport services disabled transportation disabled transportation assistance
disabled transportation los Angeles disabled transportation orange county disabled transportation service disabled transportation services elderly &
disabled transportation services elderly and disabled transportation elderly and handicapped transportation elderly transport elderly transportation
emergency medical transportation ems stretcher ems transportation emt transportation excel freedom transport wheelchair exceptional medical
transport exceptional medical transportation express medical transportation family medical transport gurney transport gurney transportation gurney
transportation los Angeles county gurney transportation orange county gurney transportation riverside county
gurney transportation san Bernardino county gurney transportation Ventura county handicap transport handicap transportation handicapped
transportation handicapped access handicapped public transportation handicapped transport handicapped transportation handicapped transportation
service handicapped transportation services handicapped van hospital transportation life care medical transport lift transportation long distance
medical transport long distance medical transportation mayo medical transport medic transportation medical non emergency transportation medical
assistance transportation medical assistance transportation program medical ground transport Medical ground transportation medical patient transport
medical patient transportation medical transport medical transport business medical transport companies medical transport company medical
transport Inc medical transport los Angeles medical transport service medical transport services Medical transport van Medical transport vans Medical
transport vehicles Medical transportation Medical transportation business Medical transportation California Medical transportation companies Medical
Transportation Company Medical transportation Inc Medical transportation Los Angeles Medical transportation Los Angeles County Medical
transportation management Inc Medical transportation Orange County Medical transportation program Medical transportation Riverside County
Medical transportation San Bernardino County Medical transportation service Medical transportation services Medical transportation vans Medical
transportation Ventura County Medical transports Medicare transport Mom transportation National medical transport National medical transportation
Non emergency medical transport Non emergency medical transport business Non emergency medical transportation Non emergency medical
transportation business Non emergency medical transportation Los Angeles Non emergency medical transportation service Non emergency medical
transportation services Non emergency patient transport Non emergency transport Non emergency transportation Non medical transport Non medical
transportation Nonemergency medical transport
Nonemergency medical transportation Patient transport Patient transport service Patient transport services Patient transport stretcher Patient
transportation Patient transportation services Patient’s transportation Pride transportation Priority one medical transport Private medical transportation
prn medical transport public transport for disabled public transportation disabled public transportation for disabled public transportation for
handicapped public transportation for the disabled quality medical transport senior citizen transport senior citizen transportation special needs
transportation medical transport stretcher emergency stretcher transport stretcher transportation stretcher wheelchair taxi transportation transit
transportation transport for disable transport for disabled transport for disabled children transport for disabled people transport for elderly transport for
handicapped transport for the disabled transport for wheelchair transport handicap transport patients transport stretcher transport stretchers transport
wheelchair transport wheelchairs transportation disabilities transportation disability transportation for disable transportation for disable people
transportation for disabled transportation for disabled adults transportation for disabled children transportation for disabled people transportation for
disabled persons transportation for disabled senior’s transportation for elderly and disabled transportation for handicapped transportation for the disable
transportation for the disabled transportation for the handicapped transportation for wheelchair transportation for wheelchairs transportation service for
disabled transportation services for disabled transportation services for the disabled transportation to medical appointments transporting disabled
transporting handicap transporting handicapped transporting wheelchair transporting wheelchairs valley medical transport valley medical
transportation vans transport vans transportation wheel chair transport wheel chair transportation wheelchair accessible transport wheelchair accessible
transportation wheelchair accessible van wheelchair bus wheelchair disabled wheelchair hire wheelchair taxi wheelchair transport wheelchair
transport chair wheelchair transport service wheelchair transport services wheelchair transport vans wheelchair transportation wheelchair transportation
business wheelchair transportation companies wheelchair transportation los Angeles county wheelchair transportation orange county wheelchair
transportation riverside county wheelchair transportation safety wheelchair transportation san Bernardino county wheelchair transportation service
wheelchair transportation services
wheelchair transportation Ventura county wheelchair transporters wheelchair transports wheelchair travel wheelchair van wheelchair van rental
wheelchair van rentals wheelchair van transport wheelchair van transportation wheelchairs transport
Copyright 2008 Health Trans All rights reserved.
Health Trans
440 W. Colorado Street
Suite 206
Glendale, CA 91204
ph: (818) 241-8241
fax: (818) 241-3342
info
